We have made the change to not have our return portal like you may have been used to, which generated a prepaid label for our customers. As we do offer free US shipping on all orders, customers are responsible for any return cost when shipping exchanges and returns back to us. You will receive a gift card of the full amount you paid, as long as your return follows our return guidelines!
Defects or Damaged Items:
- Upon receipt, please inspect your order immediately. Please be sure to inspect your items within 3 days of receiving your delivery for defects and issues. Contact email: CONTACT@LAVIARE.COM
- All defects and issues must be notified via email or text within that 3 day window, and must include order number and images of the issue.
- Any item defects found after 3 days of receiving the shipment will be assessed a restocking fee to be returned.
- We cannot make exceptions once you have had the merchandise in your care for a longer period of time, removed tags, washed or worn it.
- To cancel an order email CONTACT@LAVIARE.COM within 12 hours of the order being placed. A 15% cancellation fee will be charged for any cancellation.
- Cancellations will only be completed during our standard customer service hours (Monday - Friday 8:00 AM- 2:00 PM EST)
- Cancellation requests received after the 12 hour window, or outside customer service hours (this includes weekends), cannot be guaranteed and may still ship out per our shipping guidelines.
- Priority orders and Laviare orders are sent to our shipping department sooner, and we can not guarantee they can be cancelled or changed within the 12 hours.
- Coupons utilized will NOT be reimbursed or re-issued.
- Exchanges are only accepted for the same item, in different size or color.
- Please purchase the new item(s) on the website, and email CONTACT@LAVIARE.COM with your new order number for the exchange, as well as your original order number.
- Once your original item is received back to us, your original payment method will be refunded.
- If you do not reach out to customer service, your exchanged item will be processed as a normal return.
- Final sale items can not be exchanged.
- Please only include the items you are exchanging on the new order you create.
Sale, Clearance, Buy One Get One, and Style Boxes and any discounted item marked SALE is Final Sale and cannot be returned or exchanged. (See below for more guidelines).
- The term "Final Sale" means an item can not be returned or exchanged
- Please note due to sanitary reasons, the following items will only be eligible for return or exchange if the tags and hygienic liners (if included) are still attached: swimwear, intimates, undergarments, bras, bandeaus, and hair accessories (including hats and beanies), and some beauty. There will be no exceptions on these items.
- Returns will be issued refunds to the original payment method only.
- Returns must be in original, unused, unworn condition with no defects, no stains, no pet hair, no smells, or any signs that the item has been worn or used, with all tags attached and all packing slips included with the return.
- Please allow up to 5-7 business days to process your return once we receive it.
- Returns must be received by us within 30 calendar days of receiving your order (unless otherwise noted at purchase), at our warehouse. International orders have 30 days from receiving your order to return merchandise. For returned items past the 30 day return period, refund will not be issued. The 30 days starts from the day the order was received by the customer. Returns older than 45 days will be rejected, and you will be contacted to have them shipped back to you at your expense.
- Shipping charges are not refundable. We are not responsible for returned shipping costs, lost or stolen packages.
Upgraded Shipping :
- Upgraded shipping must be added at the time of purchase.
- Purchases made through comment sold are not eligible for upgraded shipping .
To ship back your order:
- Being that we always offer conditional free shipping to you, we do not provide free return shipping.
- Feel free to ship your orders back with the carrier of your choice - shipping with tracking information is recommended.
- Include the original packing slip or your name and email address (one used to place order) in the return. You may ship back multiple orders in the same package as long as you include the packing slips for each order.
Please send your return request via email to:
FINAL SALE / NON RETURN ELIGIBLE
All SALE purchases are FINAL SALE. FINAL SALE purchases can NOT be returned or exchanged.
Any purchase using a discount is FINAL SALE.
All DEAL purchases are not coupon eligible but are return eligible.
All deals purchases have this icon on the product cover photo.
Each item is photographed to it's very best to display accurate colors, measurements and patterns. Please beware that various computer/mobile devices have different color display profiles. Items with slight variances will not be considered defective, as each item may be unique in pattern/color.
Policy Updated and Effective May 14th, 2021